Frequently asked questions

FAQs

  • We accept a variety of payment methods including credit/debit cards, PayPal, and other digital wallets for your convenience.

  • Once your order is shipped, we'll send you a tracking number via email or text.

    If the tracking number doesn't update within 1-2 business days, contact us for assistance.

  • If your parcel seems lost, contact us within 5 days of the expected delivery date as shown in your tracking. This allows us time to investigate with the courier.

  • Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination.

  • You can cancel or modify your order within 24 hours of placing it. Please contact our customer service team for assistance.

  • We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange within 14 days. Click here for more information.

  • Your order number is located on the top right corner of your confirmation email but if you can’t find it please get in contact with us.

  • Please allow at least seven (7) days from the receipt of your item to process your return or exchange. All returned items must be in new and unused condition, with all original tags and labels attached. Click here for more information.

  • Please reach out to us with the desired product and size and we will contact you once restocked.

  • Please check the size guide on the product you wish to order. If you still have questions, please contact us with the desired product and your measurements and we will do our best to assist you.